Hey guys! :)
I'm Krissi, 30 years old and from Germany. I'm a learned graphic designer. I've always loved art and i like cute, colorful, pastel things a lot. I'm currently looking for a new job. But want to keep this shop and my designs as a hobby. So i want to make people happy with my personal artworks and not job related.
For updates on production of products and and this journey of growing as a person and artist you can follow me on my
Twitter, Instagram.The moon bunny pin is my very first design and i hope some of you want to adopt a bunny.
If you have any questions or requests. Please feel free to contact me on the social networks mentioned above or send me an e-mail to
[email protected]
FAQ
Where is the store based?
Bavaria, Germany!
Do you accept orders placed outside of Germany/EU?
I ship worldwide!
Do you have selling experience?
Yes,
HERE you can read reviews about past tradings/sellings i did.
How do I pay for my order? Is it secure?
By using Paypal. This shop checkout process is by PayPal, one of the safest payment options. When paying with PayPal, you may also can make payments using your bank account. No credit cards accepted at the moment.
SHIPPING
How long will it take to receive my order?
In Stock product orders in Germany processing time may range anywhere between 2-3 business days unless otherwise stated but i work as fast as i can so that your order finds its way to you safely!
PRE-ORDER PRODUCTS
All pre-order pins will need time for about 2-3 months or longer depending on the product. Keychains will take about 3-4 weeks. You can cancel your order by sending me an e-mail. Additionally i will post updates on the HOME page and on my social media.
Estimated Delivery
☾ After Processing - all orders are with tracking!
All products are shipped with DHL.
- Germany: 2-5 business days.
- EU: 3-14 business days
- Switzerland & UK: 3-8 business days.
- United States: 5-58 business days.
- International: 5-28 business days.
☾ Please note that if your order is sent out on a friday night, shipping will not be marked as processed until monday morning.
☾ Holiday seasons like Christmas or Easter may cause a delay in shipments.
RETURN TO SENDER ORDERS
If your order is returned due to an error that is not mine (inaccurate shipping address, package was not picked up, unpaid customs etc.) you may have your order reshipped with updated correct information and a re-shipment fee paid or receive a partial refund of the item not including the shipping fee.
CUSTOMS, TAXES, FEES
Customers are fully responsible for any taxes or customs fees associated with receiving their order. I'm not responsive for customs charges or losses that may come from a customer refusing to pay the relevant duty on a purchase. I will usually note your order as a gift.
RETURNS, REFUNDS, EXCHANGES, CANCELLATIONS
What if something is wrong with my order?
If you have a problem with your order(s), please contact us directly through the
Contact page and i'll will reply as soon as possible. Note that once the order has been processed and shipped, it is out of my control. Please have patience.
What is your store's return and exchange policy?
I accept refunds but since pince are custom handmade items, there is limited stock and i unfortunately cannot offer exchanges or replacements. I do not accept returns. This would be expensive on your side anyway.
DELAY / LOST ORDER
• NO REFUND - if you don't contact me within 3 months after order is out
• If your order doesn't arrive within 3 months - PLEASE MESSAGE ME - so i can contact delivery service for infos.
REFUNDS
You must contact me within 7 days of receiving the item to be accepted for a refund and must include your full name and order number with proof of damaged goods. Once that is complete, i'll will issue you a refund.
Sale, clearance, and seconds/B-grade pins are not eligible for refund.
I don't offer refunds if:
I do offer refunds if:
- Your item is damaged with provided proof.
- You receive a different item than your order lists.
- Pre-Orders don't reach the needed slots
LOST/MISSING ITEMS
For international orders: PLEASE HAVE PATIENCE!
Sometimes it just takes a little while. Please double check your local post or customs office to make sure it is not being held there. Post office carriers may also notify you if the package arrived at it's destination and where it has been placed.
Be sure to also check all areas of your property or with your family, friends and neighbours.
By placing an order and purchasing through this shop, you agree with the terms and conditions policy outlined above.
